Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Online Control Panel you will find a comprehensive Help Center section featuring numerous educational articles and frequently asked questions. They are compiled by our support team of experienced techs. Just fill in your question and our intelligent platform will show you the best answer.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who would rather find out how to sort out a frequently encountered issue by watching a video lesson, we have added a selection of video tutorials to our Online Control Panel. All the educational videos are brief and simple to follow. They offer you visual presentations of different web site management tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 customer support service with a 1–hour ticket response guarantee. A group of well–trained technical support engineers will be online for you to respond to all the questions that you may have. During non–busy hours, a response will be provided within just 20 minutes.