Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be responded to in no more than sixty minutes after the support ticket or e–mail was received. If your issue needs additional assistance from a sysadmin, we will direct the trouble ticket or the email to the person on duty, in a timely manner then leave a note to let you know that more time will be required for reaching the best solution. Furthermore if you order our Optional Admin Services package, any of the server administration tasks included there will be carried out whenever you want.
An Outstanding Help Desk Support Service
- We’ll be available to you 24/7/365 to respond to any enquiries that you may have about our Online Control Panel or any of the applications that we have pre–installed for your convenience on the server. In case you also require help tackling server administration procedures, have a glance at our Optional Admin Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures.
An Intuitive Help Area
Each dedicated server comes with our free–of–charge Online Control Panel, which offers an integrated knowledge base plus a selection of step–by–step video tutorials. Whenever you need assistance with the Online Control Panel, just push the Help or Videos buttons situated in the upper right corner.