The access to the customer and tech support that a cloud hosting company provides will tell you a lot for the services that they offer too. If you can use just e-mails and tickets, you have most likely found some reseller and not the actual hosting provider. When this is the case, you'll have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the real hosting company for further help. If the supplier provides you with various options for communication with quick response time that are available at any time, they're almost certainly the top provider, not only a reseller. Therefore you will enjoy prompt assistance and high quality support because they will have instant access to the servers where your account is. No matter what the issue - technical or sales, it's generally better to communicate with your web hosting company right away via your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of getting assistance right away, so our cloud hosting services include 24/7 tech support along with several ways of contact. If you don't have an account yet, you can easily phone us or come on our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up obtaining a service that you cannot use. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. Unlike the vast majority of suppliers out there, we answer to all tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to get quick assistance, particularly if your website is not functioning effectively for whatever reason. Our semi-dedicated service feature 24/7 customer and tech support, so if anything happens, you are able to use a number of methods to contact us - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, which means that if you do not have an account yet, for instance, you'll be able to get more information about our services, or we can help you with less complicated technical problems. The other two options are for strictly technical troubles or anything that is more time-consuming as it is more convenient to follow the communication between you and our technical support team. The warranted maximum reply time for them is merely one hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day so as to get assistance like you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for every server-related issue or fordifferent difficulties and questions regarding the pre-installed software your server comes equipped with. If you haven't bought a VPS server package yet, you'll be able to find out more about our solutions by giving us a telephone call or by employing our live chat service. For more tech problems, you should send an e-mail message or open a trouble ticket via your billing Control Panel and you'll receive assistance within no more than one hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases doesn't extend past 30 mins. If you're looking for assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our administrators will help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from us, you can get in touch with us anytime using several channels and the max time that you will need to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you can open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you would like to find out about our hosting services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in various countries around the world. If you'd like to receive support for third-party software that you are unable to deploy or run properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.