In the event that you've ever had a cloud hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for many things it is better to talk to a live person on the phone than to exchange support tickets or e-mail messages. If you'd like to learn more about a service before you buy it or if something small-scale needs to be made, for example, it is really far easier and a lot faster to do it live. If you can seek the advice of representatives by phone, it's very likely that you are using the services of an actual web hosting supplier, not a reseller. The level of support that you'll get on the telephone differs between different providers - from standard matters to professional tech support. Usually most of the suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are resolved via electronic mail or tickets.

Phone Support in Cloud Hosting

Our cloud hosting packages include phone support 14 hrs a day even on public holidays, so if you don't have an account yet, you will be able to call and find out more about our services or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you are able to contact the number which is nearer to you. In case you are an existing customer, we will help you timely with all of the general and billing issues and with numerous technical matters to save you time and efforts - we are aware of the fact that sometimes it's easier to talk with a live person to get things done promptly. Certainly, some matters simply cannot be resolved over the phone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

Every time you need more details for the semi-dedicated service that we provide, you have the option to call one of the three support phone lines we have around the globe - in the United States of America, the UK and Australia. In this way, you will be able to check ahead of time whether our services will be suitable for your sites. If you're already our customer and you have a semi-dedicated account, you have the option to contact us over the phone for 14 hours every day about any kind of billing or common issues. For strictly tech matters you need to take advantage of our ticketing system and communicate with our tech support because someproblems simply need more time to be resolved, still we can assist you on the phone with countless minor technical issues as well, saving you time and efforts.