If you ever face a problem with your site and are unable to solve it on your own, ask the web hosting company’s customer support team to assist you to get the site back online. A prompt resolution would be best, but lots of companies reply within twenty four hours and even more, particularly if you are doing business with a reseller. Even if the problem can be solved quickly, your website may not function properly or it may not be accessible whatsoever for a longer time interval, so you may lose potential customers since it’s very unlikely that anyone will eagerly return to a site that is inoperative. Because of this, you have to make certain not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a software app update does not go as planned or you delete something accidentally, for example, the site must be fixed swiftly in order to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting offer a sixty-minute response time guarantee, which goes to say that irrespective of what inquiry or complication you might have, we will always be there to help you. Actually, it rarely takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client support team representatives will be at your disposal 24x7, even on national holidays and weekends, which means that you’ll receive quick support anytime you need it. We know just how precious time can be, so by the time we answer your e-mail or trouble ticket, we will have explored the issue and, in case we haven’t come up with a solution, we’ll supply you with more details about what you need to do on your end, when the case demands it. With our support services, you can rest assured that there will be somebody to lend you a hand momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a technical support ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain an answer within no more than 1 hour. You can touch base with us at any time in regard to technical, billing or general issues and considering the fact that we’re available to you 24/7/365, you will always obtain support right on the spot. Based on the specific issue or question, we will provide you with more information, eliminate the problem if it has been caused by something within our reach or instruct you on what to do on your end if you need to modify a given setting for a web app that we do not have access to. You can forget about waiting for a day for each and every reply. In fact, in the majority of cases we respond to emails and tickets within twenty to twenty five minutes max.